Returns & Exchanges

At Timeless Bronze, we stand by the craftsmanship of our home accents and hardware. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all mounting hardware and protective wraps are included to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our warehouse inspects the returned bronze pieces, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing